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Introduction

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This privacy policy explains how INARI, will look after your personal information. We know how important this is to you, so we have explained in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.          

 

When do we collect your personal data?

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  • When you create an account with us and when you visit our website and use your account.

  • When you buy products and services through our website, over the phone or by mail order, or redeem gift vouchers.

  • When you engage with us on social media.

  • When you contact us by any means with queries, complaints, etc.

  • When you choose to complete any surveys we send you. 

  • When you comment on or review our products and services.

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What sort of data do we collect?

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  • If you have an account with us: your name, billing/delivery address, orders and receipts, email, and telephone number.

  • Details of interactions you have had with us. For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases made, items viewed or added to your basket, wish list choices, gift voucher redemption, pages you visit, and how and when you contact us.

  • We’ll only ask for and use your personal data collected to recommend items of interest and enhance your shopping experience with us. Of course, it’s always your choice whether you share such details with us. 

  • Comments and product reviews you have made. 

  • Your social media username, if you interact with us through those channels, to help us respond to your comments, questions, or feedback.

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How we protect your personal data?

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We know how much data security matters to all our customers. With this in mind, we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transaction areas of our websites using ‘HTTPS' technology. You will be able to see this with the padlock icon which appears in the URL bar when browsing our website.

Access to your personal data is password-protected, and sensitive data such as payment card information is never saved.

We regularly monitor our system for possible vulnerabilities and attacks.

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Who do we share Your personal data with?

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We will only share your personal data with trusted third parties in order to fulfill orders, for example, CourierTrack to deliver your order.

We apply the following policy to those organizations to keep your data safe and protect your privacy:

  • We only provide the information they need to perform their specific services.

  • They may only use your data for the exact purposes we specify in our contract with them.

  • We work closely with them to ensure that your privacy is respected and protected at all times.

  • If we stop using their services, any of your data held by them will either be deleted or rendered anonymous.

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Any questions?

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We hope this Privacy Notice has proved helpful in setting out the way we handle your personal data and your rights to control it.

Should you have any further questions that haven’t been covered, please contact our Data Protection Officer who will be pleased to help you:

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